June 7, 2009

Problem Solving Sooner Than Later

If not repaired it doesn't take long for a building with one broken window to quickly turn in to a building with a lot of broken windows. Addressing problems when they are small will prevent them from developing into more serious problems.

When considering the level of employee satisfaction the same is true. Dissatisfaction can spread rapidly throughout an organization and before you know it you can have morale problems that can be hard to resolve.

To ensure that your employees are happy you need to understand what their problems and concerns are and it is important to deal with them early on. Keeping the initiative is really important and the secret is that it is better to give a little and often.

This turns out be a vicious circle. Fixing the problem when it’s small is also when it’s easiest and when it’s cheapest. Taking the initiative without being prompted allows the manager team to operate from a position of strength, which most employees would also prefer. Staff like strong, confident management and this approach generates respect not least because someone has taken the time to understand some of the employees’ issues.

Compare that with those managers who are out of touch. They arrive late at a problem so they are on the defensive, and with their credibility eroded they have to concede to demands which in turn could lead to further and less reasonable demands. It is not big and it is not clever.

The question is how one goes about monitoring the morale of a company without throwing money at the problem and without the luxury of having spare time?

Online employee surveys would appear to tick all the boxes. They offer a quick, easy and cost effective solution. Instead of weeks and months surveys can now be designed and published in hours and minutes, by harnessing the power of the internet invitations can be sent out instantly and free of charge using email, links on websites and postings on social networks; the results are collated in real-time and can be automatically displayed as charts.

A corporate internet is the ideal delivery platform.

By linking through to an online survey website a company can regularly conduct surveys so they become part and parcel of the daily operations.

With the ability of an online survey to produce real-time results the mood of the workforce can instantly gauged, concerns highlighted both on a collective and individual level.

Organizations can use survey results to highlight problem areas and then use follow-up surveys to target specific concerns. With good information managers are able to get to the root of specific problems and prepare a considered response.

By conducting regular surveys companies are able to address small problems before they grow into much bigger problems that are then more difficult to address.

It should not be forgotten that most employees appreciate being consulted and asking their opinion is not seen as a sign of weakness but an indicator of good decision making.

Every now and then management problems can be solved with something that is quick, easy and won't break the bank; enjoy.

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